Refund policy

Claims deemed an error on our part are covered at our expense. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any claims for misprinted/damaged/defective items must be submitted within the 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

To be eligible for a return, refer to the rules for returns, exchanges and refund below:

Returns & Exchanges

Damaged & mislabeled items

At Printfinds, we pride ourselves on unparalleled product quality. However, if a misprinted, defective, or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement. Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received.

Wrong Shipping Address & Unclaimed items

Shipments with a shipping address that is considered insufficient by the courier or are unclaimed are returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Shipments not claimed within 6 weeks will be donated to charity at your cost (without us issuing a refund).

Size exchanges

Wrongly ordered sizes won’t be eligible for refunds from Printfinds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. Returns for size exchanges will be offered at your expense and our discretion.

Buyer’s remorse returns

Printfinds only offers refunds for damaged or mislabeled products, not for buyer’s remorse.

Order lost in transit

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you. However;

• The provided shipping address must have been correct.
• Double-check with the shipping carrier to try to locate the lost order. If tracking information states an order was delivered but you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your cost.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at ccare@printfinds.com.